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Ephy Torenberg and Laura McKnight have teamed up to present a whitepaper on the latest thought leadership in philanthropy, Donor Experience Management (DExM™). DExM is the practice of optimizing the overall experience for donors engaged in philanthropic activities with a goal of increasing loyalty, engagement and retention.

In this exciting whitepaper, learn about the emerging trends in philanthropy, what donors are asking for, and how technology is key to the practice of DExM. Find out more about what your organization can do to optimize its DExM practice, and the key responses to look for from donors when its done right. Download the whitepaper here and also stay tuned for our upcoming webinar with these influential authors!

DonorFirst™ is pleased to announce the addition of Permian Basin Area Foundation to its growing client list.

The foundation will create an enhanced experience for their agencies and donors through DonorFirst’s streamlined access and communication capabilities. Managing a significant number of both Nonprofit Agency Funds and Donor Advised Funds for their local West Texas area, PBAF chose DonorFirst because of its capacity to service both of these important account types as well as its ability to provide a best-in-class online experience – streamlining communication and providing online access to important fund and grantee information whenever they need it.

One of the key areas of discussion at the September community foundations event, the Council on Foundations Conference in New Orleans, surrounded the research report issued by cfINSIGHTS titled "Do More Than Grow - Realizing the Potential of Community Foundation Donor-Advised Funds." (PDF available).

Our webinar on October 24, 2012 presented Crown's thoughts on what this research means, and how the latest technology can help foundations respond and 'Bridge the Gap' between where these funds are today, and where community foundations need them to be.

It’s a continuing debate with foundation management: What are we going to do with our DAF?

Do you grow this area with time and resources? And if so, are the risks finally being offset by a greater return at the foundation level?

There is no denying that Donor Advised Fund programs are popular and donors are opening accounts at unprecedented rates. According to the most recent Giving USA data, a handful of commercial funds are achieving growth rates approaching 77%. While this growth is impressive, the adoption or expansion of DAF programs can be risky for foundations, particularly given that such programs haven’t traditionally generated immediate impact for the host foundation.

These concerns are heightened by the growing trends in social media, online engagement and eCommerce, where donors have come to expect a more interactive online experience for their charitable giving.

Crown adds mobile access for donor advised funds to their DonorFirst™ philanthropic platform.

Englewood Cliffs, NJ, October 26, 2011: Crown Philanthropic Solutions has announced the addition of mobile access for smartphones and tablets to their DonorFirst platform.

“The release of Mobile Access for donors demonstrates the strength and agility of our technology and architecture to support the latest market trends. This is a big step for everyone involved, especially for our clients, and we are very pleased to make this announcement within weeks rather than months of development,” said Ephy Torenberg, CEO of Crown.

The most successful philanthropic organizations focus on donor relationships not just on gifts. The goal is to take every first-time donor and turn them into a regular contributor. The key to this metamorphosis is great communication.

The basics are always appropriate as outlined in this blog entry from Fundraising trend spotter, Fundraising trend spotter: Four simple steps to get a second gift from a new direct mail donor.

I recently read the following article by Nancy Schwartz and it inspired me to share my opinion on our blog.
I recently read the following article by Nancy Schwartz and it inspired me to share my opinion on our blog.

The one thing every company wants is a good story to help it sell its products or services. The one thing that every nonprofit has is a lot of great stories. So why is it that companies, and not nonprofits, so often have more compelling content on their websites?

One possibility is that nonprofits faced with so many stories to tell, are unable to know which ones to tell which donors. Unfortunately this dilemma can lead to a website that looks too much like the latest edition of USA Today with as many parts of an organization's mission highlighted as possible.

Donors now have online access to an innovative charitable environment.

Englewood Cliffs, N.J. June 21, 2011: Pennsylvania State University selects DonorFirst™ as the platform for their new Donor Advised Fund philanthropic initiative.

“The Crown DonorFirst platform provides a capability we find to be unique, and essential, for engaging donors via the Internet,” stated Mike Degenhart, Director of Gift Planning for the Pennsylvania State University. Penn State will be marketing their donor advised fund as the Pennsylvania State University Charitable Gift Fund.

Donors now have personalized online access to support their philanthropic goals.

Englewood Cliffs, NJ, May 12, 2011: Gulf Coast Community Foundation has released its new online donor solution supported by DonorFirst from Crown Philanthropic Solutions.